Active Works | Terms and Condition
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Terms and Condition

Shipping & Returns

We only ship the purchases to Hong Kong address only.

Please note that at this time, orders will not be fulfilled to PO Boxes. Excluded areas for delivery are Tung Chung, Discovery Bay, Tung Ping Chau, Mui Wo, Lamma Island, Peng Chau, Cheung Chau, Tai O, Lantau Island.

No delivery service for any overseas address.

Remarks : The duration of delivery is around 5-7 working days. No delivery in Holidays, Typhoon No.8 or Black Rainstorm signal.

 

Active Works Company Limited provides a 7 days goods return guarantee. If customers find deficiency with the product or wish to return, you may inquire via email for a refund / exchange.

If customers do not apply for return or refund within 7 days of receipt of your purchase, it means the transaction is completed. We will NOT take any responsibility of this transaction and will NOT accept any refund or return request.

Inaccurate reasons for returns including customer’s purchase errors, customer no longer wants the items or customer did not read the descriptions before purchase and etc. Such return requests will not be accepted.

We shall not be liable or responsible for loss or damage due to transportation networks (including express and freight delivery), therefore the item(s) cannot be exchanged and /or refundable.

You can only return product for once per receipt. Generally no refund is accepted. 5% service charge at the time of purchase is for credit card services, NOT an additional charge by Active Works Limited; therefore, refund of a product will be at the product´s original price.

Please note that before providing a refund for any returned product, we will first verify its condition. All Non-returnable items will neither receive refund nor return to you.

Once we receive your email, we will reply you as soon as possible. After our confirmation, the exchange item(s) with your pre-order/ order number should be written on the packaging. Please ship back to our address. Please be aware that exchange is unfortunately not free of charge. Once the exchange item(s) has been checked by you will receive a replacement item at the same address on the original order.